Delivery & Returns

Delivery

We currently ship within the UK only.

Orders are usually dispatched by the next working day.  

During busy periods, dispatch may take up to 2 working days.

At checkout, you can choose between:  

- Royal Mail Tracked 48  

- Royal Mail Tracked 24  

Larger items may ship via Parcelforce.

Shipping costs are weight-based:  

- Orders up to 5kg:  

 – £4.50 (Tracked 48)  

 – £6.50 (Tracked 24)  

- Orders over 5kg (boards, surrounds, etc.):  

 – £9.50 (Tracked 48)  

 – £12.50 (Tracked 24)

Packaging may be reused where suitable.

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Returns

If you change your mind, you can return items within 14 days of delivery.  

Returns are at your cost unless the item is faulty.

To qualify for a refund, items must be returned unused, unopened, and in their original packaging.  

Refunds are issued after the item has been received and inspected.

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Lost & Damaged items

If your parcel hasn’t arrived within 7 working days of dispatch, or if it arrives damaged get in touch with photos and we will investigate. We will endeavour to refund or replace where possible